I have made a booking. When is the payment required?
You can pay upon arrival at Kima Kalki Marina. Just before departure.
Which type of payment methods are available?
We prefer a payment by credit or debit card. We also accept cash payments.
Do you offer special rates or discounts for children and babies?
Absolutely, children aged 4-12 pay get a 50% discount on all group tours and discounted prices for private tours. Babies aged 0-3 can join a boat trip for free.
What is the policy regarding refunds in case of cancellation for customized (private) boat trips?
Cancellation 15 days or more prior to the tour date will result in a full refund. You can also change the tour date free of charge.
How long before departure do you need to be present for check-in?
We advise you to be present at Kima Kalki Marina 30 minutes before departure. Boarding closes 15 minutes before departure. Please contact us as soon as possible in case you are delayed.
What is the policy regarding refunds in case of cancellation for regular (non private) boat trips?
Cancellation 48 hours or more prior to the tour date will result in a full refund. You can also change the tour date free of charge.
Cancellation between 24 and 48 hours prior to the tour date will result in a 50% refund of the paid amount. You can also change the tour date with a rebooking fee of 30%.
Cancellations less than 24 hours prior to the tour date are not eligible for a refund.
I have made a reservation. Can I make any changes afterwards?
If you send us an email via info@allboatcharters.com together with your booking number, we can check the available options.
Onboard Facilities:
I would like to do snorkeling. Is this possible during the boat trip?
Yes, of course! We always have several snorkel sets on board which you can use for free.
Does the boat have speakers?
Yes, we have speakers onboard. so make sure you have a good playlist ready!
Does the boat have a toilet onboard?
The Gold Seahorse (Catamaran Yacht) and Explorer (Fishing Boat) have a toilet onboard.
Does the boat provide shaded areas?
Yes, for sure! On the Gold Seahorse (Catamaran Yacht) you can find several comfortable sunbeds with shaded areas. The Explorer (Fishing Boat) and GoFast (Speedboat) also offer a sunshade and bimini top to provide shade and protection.
Does the boat have comfortable seats?
Yes, both on the Explorer (Fishing Boat) as the GoFast (Speedboat) are more than enough seats available. On the Gold Seahorse (Catamaran Yacht) you can find several comfortable sunbeds. Perfect for relaxing.
Departure and Arrival:
Does your company provide transportation services to the departure port?
No, we do not offer transportation services to the departure port. We can always recommend transportation partners we often work with.
What is the address of the port / departure location?
The address where the boat departs from is: Brakkeput Ariba 62, Willemstad, Curaçao. The name of the port is Kima Kalki Marina.
Is it possible to shorten the tour and change the arrival times for private tours?
Yes, if you're booking a private tour, it's possible to discuss and determine your own schedule.
How do I get from the boat to the island?
We have a small rubber boat. This allows us to transport you and your belongings dry to the island.
How long is the walk to the lighthouse?
At a leisurely pace it takes about 15 minutes to get to the lighthouse. Here you can take beautiful photos.